Information Counters

Five information counters located inside the terminal building provide information about flights and terminal service facilities, wheelchair & stroller and baby carriage rental service, paging services and other services.

Writing communication boards and communication support boards are available for customers with hearing and speech disabilities.

If you have any problems, please visit an information counter, marked with a question mark “?”.

Concierges (information service staff)

Information service staff, or concierges, inside the terminal building provide information service at information counters, the call center and terminal lobbies.

They can be recognized by their jade-color-based uniform.

If you have any problems, please do not hesitate to ask a concierge.

Tokyo International Air Terminal Information (call center)

Tokyo International Air Terminal Information (call center)

The call center responds to phone inquires about flights, terminal facilities, access to the airport, lost articles and other matters, 24 hours a day.

  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889

* Please be sure to dial the correct number.

Information Phones

Information Phones with a direct line connection to the call center are located inside the terminal building.

The call center responds to inquiries 24 hours a day. If you have any problems, please do not hesitate to contact the call center.

Stroller and Baby Carriage Rentals

Baby carriages are available for rent at Information Counters.

Baby Nurseries
Nurseries are equipped with nursing booths, baby chairs, washstands and hot water supplies.
Male visitors may enter all areas of the nursery except the nursing booths.
Diaper Changing Tables

Diaper changing tables are provided in the multipurpose toilets and baby nurseries.

Urinals for Infant Boys

Urinals for infant boys are provided in the women’s restrooms.

Kids Space (Airside Area)

The Kids Space is located in the arrival concourse.
Only customers who have gone through the passport control procedure may use this facility.
For use of this facility, a parent or adult guardian is required to accompany children for their safety.

Clinic

Clinic (Toho University Haneda Airport International Terminal Clinic) 1F

Clinic

Toho University Haneda Airport International Terminal Clinic

Phone (reception)

03-5708-8011

Reception Hours

09:00-23:00 (closed 12:00-13:00, reception until 22:30)

AEDs (Automated External Defibrillators)

An AED is a medical device that defibrillates a person in cardiac arrest (ventricular fibrillation) by administering an electric shock. In addition to doctors, nurses and paramedics, the general public can use this device.

AEDs are located with Information Phones at various locations inside the terminal building.

Located next to each AED is an SOS emergency phone with a direct line connection to the Disaster Control Center.

Police Box

A police box is located outside the terminal building (1F). After reaching the walkway, please proceed to the right.

Banks

Located on the first floor are a bank teller window, ATMs and a currency exchange.

Mizuho Bank
Telephone:03-5708-0311 (Currency Exchange:03-5708-0291)
 Bank Teller WindowATMs
Service Hours09:00-15:00 (weekdays)
* Closed on Saturdays, Sundays and public holidays.
07:00-24:00 (weekdays)
08:00-21:00(Saturdays, Sundays and public holidays)
ATM/CD

ATM/CD 1F/2F/3F/International Departures Area

Locations and service hours for ATMs and CDs are as shown below.

You can withdraw cash from a CD at any bank using credit cards of other banks.

ATMs in the area after outbound passport control allow withdrawals in 10,000 yen units only up to a maximum of 30,000 yen.

FloorBankService Hours 
1FMizuho Bank ATM07:00-24:00 (weekdays)
08:00-21:00(Saturdays, Sundays and public holidays)
 
2FJapan Post Bank ATM07:00-23:00 (weekdays)
09:00-21:00 (Saturdays)
09:00-19:00 (Sundays and public holidays)
 
Sumitomo Mitsui Banking Corporation ATM24 hours *
* out of service, Sun21:00-Mon07:00
 
Seven Bank ATM24 hours 
3FMizuho Bank ATM07:00-24:00 (Mondays)
24 hours (Tuesdays-Fridays)
00:00-22:00 (Saturdays)
08:00-21:00 (Sundays) *
* out of service, first and fourth Saturday 3:00-5:00
 
MUFG Bank ATM24 hours *
* out of service, second Saturday 21:00-Mon 07:00
 
Sumitomo Mitsui Banking Corporation ATM24 hours *
* out of service, Sun21:00-Mon07:00
 
The Bank of Yokohama ATM05:00-25:00 
Resona Bank ATM24 hours *
* out of service, second Saturday 23:00-Mon 08:00
 
International
Departures
Area
Mizuho Bank ATM07:00-24:00 (Mondays)
24 hours (Tuesdays-Fridays)
00:00-22:00 (Saturdays)
08:00-21:00 (Sundays) *
* out of service, first and fourth Saturday 3:00-5:00
Currency Exchanges

Currency Exchanges 1F/2F/3F/International Departures Area

Currency exchanges are located as follows: one in the entrance plaza (1F); one in the arrival lobby (2F); two in the departure lobby (3F); and three in the International Departure Area.

* 24-hours currency exchanges may sometimes be temporarily unavailable at night due to maintenance.

Floor

Company

Service Hours

Phone Number

 
1FMizuho Bank08:30-20:0003-5708-0291 
2FMizuho Bank24 hours03-5708-0320 
3FMizuho Bank24 hours03-5708-0330 
SMBC TRUST BANK24 hours03-3747-0041 
International
Departures
Area
Shinhan Bank Japan24 hours03-5756-6446 
Travelex Japan05:30-25:3003-5708-3180 
Mizuho Bank24 hours03-5708-0351
 
Self-Service Coin Exchange Kiosk

Self-Service Coin Exchange Kiosk 2F Arrival Lobby

This service allows customers to convert unused foreign currency into usable points.
The currencies accepted are JPY, USD, EUR and CNY etc.

FloorCompanyService HoursPhone Number 
2FPOCKET CHANGE24 hours0120-966-742
e-mail:support@
pocket-change.jp
Travel Insurance

Travel Insurance Counter 3F Departure Lobby

Overseas Travel Insurance Vending Machine: Departure Gate Lounge, 3F

You can buy overseas travel accident insurance to cover yourself in the case of an emergency.

The following insurance companies sell overseas travel accident insurance products.

To apply for insurance you are required to:
a. be able to understand the disclosure statement and the terms and conditions in Japanese.
b. have someone who can translate for you when making an insurance claim.

Counters

Service Hours: 05:00-24:00

  • Tokyo Marine & Nichido Fire Insurance Co., Ltd.
  • Sompo Japan Nipponkoa Insurance Inc.

Vending Machines

North Near Gate 113 

  • Tokyo Marine & Nichido Fire Insurance Co., Ltd.
  • AIG General Insurance Company, Ltd.
  • Mitsui Sumitomo Insurance Co., Ltd.

North Near Gate 146 

  • Tokyo Marine & Nichido Fire Insurance Co., Ltd.

South Near Gate 110 

  • Tokyo Marine & Nichido Fire Insurance Co., Ltd.
  • AIG General Insurance Company, Ltd.
  • Mitsui Sumitomo Insurance Co., Ltd.

South Near Gate 108 

  • Sompo Japan Nipponkoa Insurance Inc.
  • JI Accident & Fire Insurance Co., Ltd.
Prayer Room

The prayers room is located at the international terminal departure lobby (before immigration on the 3rd floor).
The room has a washing space for use before praying.

Dry Cleaning Service

Dry cleaning and porter services are available in the arrival lobby on the 2nd floor.

Smoking Spaces

Smoking rooms are located inside the terminal building.

It is convenient for smokers to know where they can relax.

The terminal building

FloorTerminal
PublicAirside
1F61Departure Bus Lounge
2F1 
3F25Arrival Concourse
4F2 
5F1 

Parking

FloorParking Lot
1F1
2F – 7F 
Drink Vending Machines

Drink vending machines can be found in various locations in the terminal. @TIAT STATIONs in the area beyond outbound passport control are equipped with drink vending machines and massage chairs, as well as PC desks and cell phone chargers.